Business Development Client Support Specialist
Rack & Riddle Custom Wine Services, the #1 custom sparkling wine producer in the United States, is seeking to add an Business Development Client Support Specialist to our team.
As a member of our dynamic team, the Business Development Client Support Specialist will be a part of an inclusive, customer-first culture. We value diverse perspectives and are looking for a highly motivated individual with a knack for problem-solving and a passion for excellence in customer service. Whether you're a whiz at Excel or have comparable expertise in data management and analysis, your ability to think quickly, prioritize effectively, and maintain a keen focus on customer satisfaction will make you a perfect fit for our team.
Essential Duties and Responsibilities:
• Provide exceptional client support via various communication channels (phone, email, chat) to resolve inquiries, troubleshoot issues, and address concerns promptly and effectively. • Utilize expertise in Excel, Netsuite, Salesforce and other relevant technologies to assist the internal team and clients with project and data-related queries, reports, and technical concerns. • Maintain a deep understanding of our products/services to accurately guide clients through project completion and problem resolutions. • Work collaboratively with our Business Development team to tackle complex client challenges, ensuring a seamless and positive client experience. • Keep meticulous records of client interactions to build a knowledge base that supports continuous improvement. • Contribute to the improvement of our products, services, and support processes by identifying trends and patterns in client inquiries. • Assist BD team with all customer supporting activities, including trade shows, tastings, marketing activities and sales efforts. • Assist BD team with administrative functions such as billing requests to Accounting, customer communications, client management and salesforce management. • Support the warehouse team in sample shipping management. • Backup for all incoming company communications. • Other duties, as assigned.
Requirements:
• Bachelor’s degree in a relevant field or equivalent practical experience. • Proficiency in Microsoft Excel and strong technical aptitude with the ability to learn new technologies quickly. • Exceptional communication skills with a customer-focused approach and the ability to convey project information timelines in a timely manner. • Proven track record in providing outstanding customer support, handling multiple tasks simultaneously, and prioritizing effectively in a fast-paced environment. • Innate problem-solving skills, with a flexible approach to meeting the diverse needs of clients and colleagues. • Experience in a client-facing role or customer support environment is preferred. If you have a passion for client satisfaction, excel in problem-solving, and thrive in a dynamic, customer-centric environment, we encourage you to apply for this exciting opportunity to join our team!