Kenwood Vineyards Part-Time Hospitality and Retail Representative

Kenwood Vineyards Part-Time Hospitality and Retail Representative

The Kenwood Vineyards Hospitality and Retail team is seeking an enthusiastic and service-driven Part-Time Hospitality and Retail Representative to deliver exceptional guest experiences in the tasting room. This role reports to the Hospitality and Retail Manager and plays a key role in creating memorable visits, driving wine and retail sales, and promoting Wine Club memberships. The position requires a flexible schedule, including weekends, evenings, and some holidays. Prior hospitality or wine industry experience is preferred.

Key Responsibilities

• Provide exceptional and engaging guest experiences, ensuring each visitor leaves with a positive impression of Kenwood Vineyards • Educate guests on winery history, wines, and winemaking techniques in a knowledgeable and approachable manner • Pour and present wines while creating a welcoming and memorable tasting experience • Build relationships with guests to encourage repeat visits and future sales • Promote and sell wine, retail merchandise, and Wine Club memberships • Operate POS systems, process transactions, and handle cash and daily sales reconciliation • Assist with setting up and executing special events, VIP tastings, and winery experiences • Prepare and maintain the tasting room, including menus, glassware, and marketing materials • Perform bar support duties such as opening wine, polishing glassware, and restocking supplies • Answer phones and emails as needed and assist with guest inquiries • Stay current on winery offerings, the wine industry, and local points of interest to enhance guest recommendations • Support opening and closing procedures, ensuring the tasting room is properly set up and secured • Collaborate with team members and assist with additional duties as assigned

Qualifications & Skills

• Strong customer service skills with a friendly, positive, and professional demeanor • Ability to multitask and thrive in a fast-paced environment • Passion for wine and eagerness to learn and share knowledge with guests • Excellent verbal and interpersonal communication skills • Team-oriented with a collaborative attitude • Flexible schedule, including weekends, evenings, and some holidays • Bilingual skills are a plus but not required • Must be at least 21 years of age

Education & Requirements

• High school diploma or equivalent required • RBS (Responsible Beverage Service) certification required • Food Handler’s Certification required

Physical Requirements

• Ability to stand and walk for extended periods, including uneven surfaces and stairs • Repetitive use of hands and wrists for opening and pouring wine • Ability to lift 40-50 lbs. on a repetitive basis

Benefits

• Employee Discounts • Paid Sick Leave The starting rate of pay for this position is $20.30/hour + Tips. To apply, please email a resume with salary requirements to hr@korbel.com, fax to (707) 824-7381, or complete an application at 13250 River Road, Guerneville, CA 95446, Monday through Friday, 8:00 am to 4:30 pm. APPLY NOW Apply now for the Kenwood Vineyards Part-Time Hospitality and Retail Representative position