Guest Service Specialist
Guest Service Specialist
Gervasi Vineyard Canton, Ohio Gervasi Vineyard's Vision is to become a leading destination winery resort and restaurant group that delivers a world class hospitality experience where people can connect to enhance their lives. We could not make that vision a reality without our passionate employees! We promote a dynamic, fun and exciting work environment, and pride ourselves on opportunities for career development.
We are currently hiring Full-Time & Part-Time Guest Service Specialist.
Duties include, but are not limited to:
• Checking guests in and out and compiling a report at days end • Preparing audits based on the front office ledger • Assisting guests with purchasing event tickets, buying merchandise, making reservations etc. • Assisting guests, in person or over the phone, with inquiries including but not limited to information regarding events, specific venues etc.
Requirements:
• Opera Cloud experience a plus but not necessary . • High School Diploma or equivalent • Minimum 1 year hotel experience required • Customer relations experience, preferably in the Hospitality industry • Strong working knowledge of computer software such as Word, Outlook, and Excel • Numeracy skills • Administrative skills
Benefits:
• Pay: $17.00-$19.00 an hour • All Employees: • Employee PERX • Discounted meals • Full-time Employees: • Medical • Dental & Vision • Life Insurance • Paid Time Off • Paid Holidays If you’re interested in this position, please submit a current resume At Gervasi Vineyard Resort & Spa, our mission is to provide a memorable experience at our winery resort for travelers, diners, and wine lovers on our beautiful 55-acre estate in Canton, Ohio. We are a destination and offer several luxury accommodation options for guests seeking a unique experience. Stay in our Tuscan-inspired Villas, our boutique inn, The Casa, and our restored Farmhouse from the early 1800s. Indulge in a high-end luxurious treatment at our new Spa, which is available for overnight guests as well as the public.