Seasonal Tasting Room Associate / Wine Educator, Robert Hall Winery (PT)

In the vibrant, growing wine region of Paso Robles, Robert Hall Winery stands as a pioneering estate and a recognized leader in sustainable winegrowing. Family-owned and operated, led by Jeff O'Neill, a third-generation agriculturalist, the winery carries forward a legacy of hard work, warm hospitality, and deep respect for the land. Under winemaker Amanda Gorter, Robert Hall crafts award-winning wines and made history with the first nationally distributed Regenerative Organic Certified® (ROC™) wine. Additionally, Robert Hall has been awarded Certified California Sustainable, ISO 14001, and B Corp credentials. From the estate vineyard to the iconic 19,000-square-foot underground barrel cave, every bottle reflects a commitment to land, craft, and The Good Life, Shared.ABOUT THE ROLE:As a Tasting Room Associate / Wine Educator, you embody our hospitality philosophy, curating refined, personalized wine experiences that reflect the elegance, craftsmanship, and sense of place of our winery. Each guest interaction is an opportunity to create a lasting impression through thoughtful service, engaging storytelling, and an intuitive understanding of guest needs. This role extends beyond service into experience curation. You cultivate meaningful relationships, anticipate preferences, and deliver bespoke tasting experiences that inspire connection, loyalty, and discovery. With a balance of warmth, sophistication, and expertise, you guide guests through our wines, our story, and our estate with authenticity and intention.In a dynamic, team-driven environment, you collaborate seamlessly across departments to ensure flawless execution of both daily service and special events. As a trusted ambassador of the brand, you uphold the highest standards of hospitality while contributing to wine sales, membership growth, and long-term guest engagement.DUTIES AND RESPONSIBILITIES:The following reflects management’s definition of essential functions for this job, but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.Welcome each guest with genuine warmth and professionalism, creating a highly personalized and memorable experienceLead curated tasting experiences and tours, articulating wine profiles, winemaking techniques, vineyard practices, and brand stories with confidence and eleganceBuild authentic relationships with guests, recognizing preferences and tailoring each experience to feel exclusive and intentionalInspire wine purchases and wine club memberships through thoughtful engagement, storytelling, and a deep understanding of guest needsAccurately process transactions using POS systems, including purchases, returns, and daily reconciliationCollaborate closely with hospitality, culinary, and concierge teams to ensure seamless guest flow and elevated service executionMaintain an immaculate and inviting environment across all guest-facing areas, upholding luxury presentation standardsSupport the execution of winery member events, trade events, and client events, including setup, guest engagement, and breakdown, ensuring a polished and cohesive experienceServe as a brand ambassador both on-site and at off-site events, representing the winery with professionalism and integrityMaintain current knowledge of wines, vintages, compliance regulations, and shipping laws to guide guest purchases with confidenceContinuously expand knowledge of wine, hospitality, and sales techniques through training and self-developmentChampion company values, including sustainability initiatives and a commitment to excellenceCommunicate effectively, collaborate with intention, and contribute to a positive, high-performing team environmentAdapt gracefully to changing priorities and guest needs in a fast-paced settingPerform additional duties as assigned