Private Client/Trade Ambassador - Ram's Gate Winery

Perched atop the rolling hills of the Carneros AVA, where the San Francisco Bay meets the edges of Napa and Sonoma counties, Ram’s Gate Winery stands as a testament to craftsmanship rooted in respect for the land and a steadfast commitment to sustainability. Founded in 2011 by Proprietor Jeff O’Neill, Ram's Gate produces fresh, expressive wines that capture the essence and diversity of Sonoma County’s most renowned vineyards. The 28-acre Ram’s Gate Estate Vineyard is Regenerative Organic Certified®, one of the highest distinctions in sustainable agriculture today, reflecting a holistic approach that nurtures soil health, biodiversity, and ecological balance. This seamless harmony between land and craft extends to the winery’s tasting room, where guests are invited to experience thoughtful winemaking, genuine hospitality, and elevated culinary pairings. ABOUT THE ROLE:Ram’s Gate Winery is seeking an experienced hospitality professional to help shape and lead the estate's guest experience for collectors, members, trade partners, and VIP guests. This role is designed for someone who understands and appreciates the importance of relationship-driven hospitality and who has experience building long-term loyalty with discerning clientele in luxury environments. The Private Client/Trade Ambassador serves as a lead representative of the winery through elevated hosting, personalized guest experiences, private client relationship management, and thoughtful public representation of the Ram’s Gate brand. Through close collaboration with the hospitality, culinary, sales, winemaking, marketing, and leadership teams, this role will help guests understand what Ram’s Gate stands for, including our commitment to Regenerative Organic Farming, sustainability, responsible business practices, and the connection between farming, wine, hospitality, and place. The ideal candidate brings a natural sense of hospitality, the ability to leverage emotional intelligence to anticipate guest needs and deliver customized experiences, professionalism, and confidence in high-touch environments. They understand how to create experiences that feel personal, memorable, and genuine while also supporting meaningful business outcomes such as guest retention, membership growth, and long-term client engagement. DUTIES AND RESPONSIBILITIES:The following reflects management’s definition of essential functions for this job, but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities for this job at any time for reasonable accommodation or other reasons.Elevated Guest ExperiencesHost onsite and offsite private tastings, member gatherings, and estate experiences for collectors, members, VIP guests, media, and trade partners Create intentional, welcoming, well-paced, and personalized experiences that reflect the quality, character, and standards of Ram’s Gate Guide guests through the winery’s wines, vineyard sources, farming and sustainability practices, hospitality philosophy, and estate story in a natural and engaging way that feels cohesive and memorablePrivate Client and Member Relationship ManagementDevelop and maintain long-term relationships with collectors, members, and high-value guestsServe as an ongoing point of contact for select clients, including visit planning, personalized outreach, follow-up communication, and ongoing relationship careMaintain accurate and useful guest profiles, relationship notes, preferences, and follow-up details within CRM systemsUse client insight to support stronger retention, deeper engagement, repeat visits, and thoughtful wine recommendations to help guests understand the broader value of belonging to Ram’s GateIdentify opportunities to deepen guest connection with the winery through membership, allocations, library offerings, events, and curated estate experiences Trade and Community EngagementHost trade partners, sommeliers, distributors, media, and industry guests at the estate Represent Ram’s Gate at winery events, charitable functions, community gatherings, and select offsite experiences Build meaningful relationships with partners who share and support the winery’s values, approach to hospitality standards, and commitment to sustainabilityPartner with our sales and leadership teams to cultivate relationship development in key markets as identified by the CMO/EVP Luxury Support the winery through occasional travel for trade events, member experiences, or brand representation opportunities Partnership with Hospitality & DTC OperationsPlan and coordinate onsite guest visits with thoughtful attention to timing, communication, and service flow for an elevated and seamless guest experienceContribute to hospitality goals related to guest satisfaction, conversion, retention, repeat business, and long-term relationship growthHelp maintain a calm, team-oriented, and highly professional environment during service and events