Private Client/Trade Ambassador - Robert Hall Winery

In the vibrant, growing wine region of Paso Robles, Robert Hall Winery stands as a pioneering estate and a recognized leader in sustainable winegrowing. Family-owned and operated, led by Jeff O'Neill, a third-generation agriculturalist, the winery carries forward a legacy of hard work, warm hospitality, and deep respect for the land. Under winemaker Amanda Gorter, Robert Hall crafts award-winning wines and made history with the first nationally distributed Regenerative Organic Certified® (ROC™) wine. Additionally, Robert Hall has been awarded Certified California Sustainable, ISO 14001, and B Corp credentials. From the estate vineyard to the iconic 19,000-square-foot underground barrel cave, every bottle reflects a commitment to land, craft, and The Good Life, Shared. ABOUT THE ROLE:At Robert Hall, hospitality is rooted in connection to the land, to our community, and to one another. As a Regenerative Organic Certified® and B Corp Certified winery, we believe that how we farm, how we do business, and how we welcome guests are inseparable expressions of our values.Robert Hall Winery is seeking an experienced hospitality professional to help shape and lead the estate's guest experience for collectors, members, trade partners, and VIP guests. This role is designed for someone who understands and appreciates the importance of relationship-driven hospitality and who has experience building long-term loyalty with discerning clientele in luxury environments. The Private Client/Trade Ambassador serves as a lead representative of the winery through elevated hosting, personalized guest experiences, private client relationship management, and thoughtful public representation of the Robert Hall brand. Through close collaboration with the hospitality, culinary, sales, winemaking, marketing, and leadership teams, this role will help guests understand what Robert Hall stands for, including our commitment to Regenerative Organic Farming, sustainability, responsible business practices, and the connection between farming, wine, hospitality, and place. The ideal candidate brings a natural sense of hospitality, the ability to leverage emotional intelligence to anticipate guest needs and deliver customized experiences, professionalism, and confidence in high-touch environments. They understand how to create experiences that feel personal, memorable, and genuine while also supporting meaningful business outcomes such as guest retention, membership growth, and long-term client engagement.DUTIES AND RESPONSIBILITIES:The following reflects management’s definition of essential functions for this job, but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities for this job at any time for reasonable accommodation or other reasons.Elevated Guest ExperiencesHost onsite and offsite private tastings, member gatherings, and estate experiences for collectors, members, VIP guests, media, and trade partnersCreate intentional, welcoming, well-paced, and personalized experiences that reflect the quality, character, and standards of Robert HallGuide guests through the winery’s wines, vineyard sources, farming and sustainability practices, hospitality philosophy, and estate story in a natural and engaging way that feels cohesive and memorablePrivate Client and Member Relationship ManagementDevelop and maintain long-term relationships with collectors, members, and high-value guestsServe as an ongoing point of contact for select clients, including visit planning, personalized outreach, follow-up communication, and ongoing relationship careMaintain accurate and useful guest profiles, relationship notes, preferences, and follow-up details within CRM systemsUse client insight to support stronger retention, deeper engagement, repeat visits, and thoughtful wine recommendations to help guests understand the broader value of belonging to Robert HallIdentify opportunities to deepen guest connection with the winery through membership, allocations, library offerings, events, and curated estate experiencesTrade and Community EngagementHost trade partners, sommeliers, distributors, media, and industry guests at the estateRepresent Robert Hall at winery events, charitable functions, community gatherings, and select offsite experiencesBuild meaningful relationships with partners who share and support the winery’s values, approach to hospitality standards, and commitment to sustainabilityPartner with our sales and leadership teams to cultivate relationship development in key markets as identified by the CMO/EVP LuxurySupport the winery through occasional travel for trade events, member experiences, or brand representation opportunitiesPartnership with Hospitality & DTC OperationsPlan and coordinate onsite guest visits with thoughtful attention to timing, communication, and service flow for an elevated and seamless guest experienceContribute to hospitality goals related to guest satisfaction, conversion, retention, repeat business, and long-term relationship growthHelp maintain a calm, team-oriented, and highly professional environment during service and events